Standardized construction of comprehensive management centers "one-stop" to resolve conflicts and disputes

CCTV.com2025-05-10

CCTV News (News Network): In order to resolve conflicts and disputes among the people, "go to one place at most", all parts of the country are currently making every effort to promote the standardization of the comprehensive social security governance center, promote various departments to perform their duties in accordance with the law, form a joint force, and ensure that the masses "only go through one door" to resolve disputes. Every demand has someone to handle and handle it in accordance with the law, and resolve conflicts and disputes in a "one-stop" manner.

At the Comprehensive Social Security Governance Center of Yuanzhou District, Yichun, Jiangxi Province, the integrated and open acceptance windows such as legal consultation, labor disputes, administrative reconsideration, and petition reception are neatly arranged. Staff from the public security, procuratorate, courts, judicial, petition and other departments are stationed as a whole. Mediation organizations of 14 industry departments such as housing and construction, health, finance, and women's federation are concentrated in office, intensive management, and integrated services according to permanent, rotating, and accompanying services, and resolve conflicts and disputes in a "one-stop" manner.

In order to solve the problem that the masses have “not going right or finding people” and if they encounter problems, they can have a place to “find an explanation”, in recent years, various places have focused on improving the overall operation level of comprehensive management centers, taking the comprehensive management center as the hub, and coordinating the promotion of the “multi-center integration” such as litigation service centers, procuratorial service centers, public legal service centers, petition reception centers, etc.

In Renshou County, Sichuan, the local comprehensive management center has established a centralized mediation system for difficult and complex cases, and implemented closed-loop management for every demand of the masses, reminding and supervising beyond the schedule. At the same time, introduce professional social forces to substantively resolve conflicts and disputes.

In Zhangzhou, Fujian, technology empowerment has given smart "wings" to grassroots governance. If the people have demands, they can either go to the comprehensive management centers set up in various districts, counties and townships to report in person, or through the "96111 Zhangzhou Conflict and Dispute Mediation Service Hotline" or WeChat mini program. The Comprehensive Management Center coordinates the best mediation resources and forces in all aspects through the "Safe Zhangzhou e-Home" platform at the four levels of cities, counties, townships and villages to mediate, truly realizing the "one number, one place to run, and one stop to resolve conflicts and disputes.

At present, the national provincial comprehensive management centers have achieved full coverage, and the coverage rate of comprehensive management centers at the municipal, county and township levels has reached 90%, becoming an important working platform for preventing and resolving conflicts and disputes and assisting in promoting social security risks.

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